Kettler Management, Inc.

I have lived at this location for 3.5 years. There is no negotiation or consideration for Rent Increases, no matter what the maintenance or service record. Beware of the internet pricing which does not cover water, utilities, trash service.
I have had a non-working fireplace that the maintenance staff had tried to fix but never could because of the scope of repair while someone is living in the residence. They should not have rented the apartment until all amenities were in working order.
There are rats as large as squirrels in their main trash area and the trash compactor breaks on a regular basis where people just pile up their trash to look like mountains of trash piles. They bring in an open top and this fills up with the mountains of trash, and there still are mountains of trash. No wonder there are rats. I have had issues with mice in my apartment where I had to use my own bait system to control.
What I do have issue with is the office staff, not the maintenance. When asking questions on issues they appear bothered. They have turned their staff twice in the 3.5 years I have been there.
Coorporate does not respond at all to concerns, even though their automatic reply that thanks you for contacting them and a member of their staff will get ahold of you. I have asked them about the penalty for breaking a lease even with a 60-day notice and they will not reduce it. No matter the circumstances. They have not responded to letters, emails, or phone messages. They are so poor with customer service that if you want to have help or have a concern they don't care.
This is way to corporate for an apartment management. You will not be heard. Please read your lease. Beware of the hidden costs that will accumulate on your monthly rent.

My lease renewal, scheduled for November, faced significant challenges as the property managers failed to provide a signable document. Despite numerous attempts to reach them via phone and email, they remained unresponsive. Meanwhile, I received threatening emails insisting on a higher month-to-month lease if I didn't sign promptly. Seeking resolution at their office proved futile, as the staff there were unable to assist, prolonging the process. The office attendant took an additional month to respond, and the property manager showed no initiative in resolving the matter at all.

Parking issues persist, with staff consistently occupying resident spaces, forcing us to find alternative parking within the property. Furthermore, despite paying for the service, trash bins are neglected for weeks.

My teenage daughter faced harassment from the property manager on more than two occasions while doing homework in the business office. I believe this to be racial profiling as caucasian kids are not kicked out of common areas.

The community experiences a recurring problem of vehicle vandalism, yet the property managers neglect to implement any security measures. Instead, they allocated substantial funds to repave the parking lot.

Overall, the customer service at this complex is severely lacking; poor at best, as evident in the ongoing issues and the unprofessional conduct of the property management.

I have had no problems with this complex. However, the area is less than ideal and the apartment complex offers 24/7 security.

Property Rating

Very convenient location. New amazon building and shops underneath are great. Gym and other shared spaces could be a bit bigger. Very pet friendly.

Luxury apartments are very expensive but worth it if you can afford it. No stress of a roommate. This complex is very responsive to feedback

A nice, modern building with great amenities in a great area with tons of shopping

I have had no issues.

Kinda out the way

This location is amazing. Everything is walkable the metro is super close, and the courtyards are so lovely.
Myra and Roxana are really sweet and always have a smile when you walk in the door. Norlan is the property manager and I have never seen a manager so active in his community I have seen him helping the maintenance team. This community is really one of a kind everyone who works here is super friendly.

The Redwood is good not great. The property is nice enough and a lot of students live there. The appliances are rather outdated and many of our cabinets do not fully close. Maintenance requests eventually get completed but they take some a few days or even weeks to actually show up. Loud noises sometimes travel between apartments but nothing egregious. The fire department next door leads to sirens all night every night, but by now I've gotten used to them.

The Redwood is great for UMB students because it is a very short walking distance from the campus and offers affordable rent comparable to the area. Location is not as ideal as other parts of the city in terms of not being as walkable to as many restaurants/bars/activity spots as other neighborhoods, but its a short distance from Federal Hill, and Fells Point. Walking distance to the Inner Harbor. Management is responsive to inquiries and friendly. There is some security as a resident because you need to scan a RFID or use an app to open the doors and the elevator, but there have been some issues with non-residents loitering in and wandering the building. We are directly next door to a fire station so sirens are a near constant.

Although my apartment was spacious and updated, it was extremely loud because the windows were old and large.

Living at The Redwood has been a generally positive experience. The rent is a good deal for the space and the location could not be better. Living only a few minutes from the law school has been the best benefit. I am able to come home for lunch, to grab a textbook I forgot, or get home quickly after a late class all within a short 3-minute walk. There is a gym downstairs, coffee machine in the lobby, outdoor terrace, and in-unit washers/dryers.

The only major complaints I have are that it is sometimes difficult to get in contact with the maintenance group if you need a repair made to your room. However, the apartment has just recently been under a new management company, and many of these concerns have been resolved. I don't think there is a better deal out there to get your own bedroom and bathroom this close to the school!

I have been here for 3 years now, and i really like the staff and the area