What could be better
- Can be difficult to work with at times
Recent Panco Management reviews
The apartment itself is a decently new/renovated building. The high points are spacious rooms at a low price, a concierge in the lobby until 11pm on weekdays and 24 hours on Friday-Saturday. The apartment is pet friendly, and relatively quiet. Every unit has a spacious balcony with a pretty decent view.
Negatives are a bug problem on the lower floors, but management provides free extermination services once weekly. Another issue is the heating/air conditioning. There is no temperature control, and no way to set the fan to 'on', you can only have it at 'auto' or 'off', which is a bit annoying. There is construction going on nearby, which will block some of the view when complete, but will also have several new stores on the ground floor.
Overall I love living in this building. I think it is the best value for the price in the area.
Nice unit and location, highly unresponsive management
Overall a nice building with newly renovated, modern apartments, spacious floorplans, and convenient location. The main downside to the apartment is the management, which seems to have very frequent personnel turnover (I had to deal with 4-5 people on one issue due to turnover) and is generally unresponsive.
Great location; not so great management
The location of The Point at Pentagon city cannot be beat. The metro, mall, shopping and restaurants all within walking distance. On the other hand, its an old building and we have had a lot of issues. in addition to that, the management is terrible!
The apartment unit itself is not good enough shape and the maintenance staff is quick to respond to issues. The amenities are fairly good, but the parking fee is very high. I also feel that building security could be improved. Most of the time one of the two main doors is out of order. In addition, the door from the garage to access the building is never secured.
Good location otherwise standard living
I'm happy so far. The gym is lacking diverse equipment. My apartment picks up 52 wireless signals so my wi-fi can be slow at times. Comcast is the only provider. All-in-one washer dryer is weak and takes several times to dry. It does have a dog park on site which is nice.
This apartment building is quite and offers a lot of amenities, including pool, great gym and nice green areas inside. It is big and you have a great view of Silver Spring, if you have a window facing the outside of the building. Concierge at all times, I love how the elevators are quick. Maintenance is fantastic. And you are close to downtown Silver Spring and public transportation!!
It's Just Like College Dorms
This place is cheaper than the others in the neighborhood... but you'll soon see why. The front side of the building is well maintained but the backside - the management couldn't care less. The other tennants are loud. Lots of parties in the courtyard. On our side of the building there is little or no sunlight. The ceilings are high everywhere, but really low in the kitchen and bathroom. The exagerated differences make the bathroom and kitchen feel cavelike. All finishes look nice, but you quickly find that they are finished poorly and things come apart-- the door nob on the laundry room, the sink facets at have a spare quarter inch that jiggles, our tub is REALLY old, but painted over with fresh plaster-- slopily so some plaster is also on all the finishes. There is hair painted into the walls in some places. It all seems like a rush job. Once our (only) toilet broke and they said it would take two days to get it replaced-- I had just come home from the hospital after having a baby! They seem to take good care of their employees, whcih I admire, but the same is not true for the tenants. There are some really good staff members (like Justin!) but many who just don't care, too. I would say-- if you are a young professional this is a GREAT place to live. But not the best for someone with a little family and not hte best for someone older than late 20s.
Living at The Point
It is a great place for a starter apartment. It is located right near the Silver Spring Metro which is convenient for those that work downtown and it is near the Downtown area as well with easy access to the Fillmore, the movie theater and restaurants. It has options for modern or traditional interior features but there is definitely a cost difference. Management is pretty quick to fix any problems and the front desk staff are typically very friendly. The plaza that is placed in the center of the building is lovely with plenty of space to practice yoga or hang out with friends by the fire pit. There is also a running track that is located in the center of the building which is great if you don't want to run on the street or on a treadmill. There is a ton of closet space and different storage options in our apartment, and there are a wide variety of apartment layouts to choose from. The building is also pet friendly and hosts a number of social events throughout the year.
The location of the apartment is great but the management is awful. There were so many obstacles to signing a lease here, as the leasing agents didn't always seem like they knew what they were doing. There are also many things that could be fixed within the complex, like broken elevators and business office.
You can do better
Its not a terrible place but if you have the money, you can do better. It is in a great location as it is in downtown Silver Spring but the building has a lot of problems and people are not always responsive. There were some hidden details like fees or that the dishwasher does not work.
Extremely Good and Bad
The amenities and location can't be beat- the atrium and outdoor track alone make it worth it. The extreme opposite is how frustrating management is. They often don't have amenities working properly and can be very unresponsive. We've also had continuing pest issues in one unit while I've stayed in another unit and never had a single problem.
Great apartments in the middle of everything
I've lived at The Sansom for the last 3 years and really enjoyed it. The apartments themselves are very nice especially with no carpet and nice appliances. We've had no problems with management. Having laundry in each apartment, a dishwasher and a building gym makes it very comfortable. The location can't be better as it is right near the MFL, Rittenhouse Square, and lots of fantastic places to eat. Sansom St is not as crazy as Walnut or Chestnut and it is sort of tucked away between the two main streets. The front desk crew is generally awesome with a couple duds here and there that tend not to last too long. We couldn't feel safer.
Great Location But Some Big Problems
I've lived at the Point for about 5 years, starting with some previous owners. While there have been significant improvements over that time, there are still some major concerns with the building. That said, if your main concern is price and proximity to the metro, you might love it here.
- Just a few blocks from the metro
- Cheaper than newer buildings in Silver Spring
- New management got a good hold on the pest problem over the past year
- Updated courtyard is very nice
- 7-11, Deli (w/beer and burgers), hair saloon, and more in the building
- Super pet-friendly and it has two areas for dogs to use that make morning walks good. 90% of the dogs in the complex are very friendly to people and other dogs.
- It takes a lot to get management to respond to issues (except maintenance; maintenance team is pretty good)
- It's unclear how safe the building is. We have police in the building a couple times a week and the management office has never told us anything about this (even when asked).
- It's an old building, so if you have neighbors who smoke (anything) then your apartment will get the smell as will the hallway.
- Amenities aren't the best. Gym gets shut down a lot due to issues and the units that you can rent when family comes for the weekend are not acceptable at all (you would never rent them in the condition they're in)
- Communal washers have had a mold problem for about a year and it's bad enough that your clothes may smell
- Elevator problems are a weekly occurrence
Downtown Silver Spring Living
The Point at Silver Spring is a great place to live, located walking distance from the heart of downtown Silver Spring. The property is older, but management has made major updates to all the amenities, and some of the units. We live in an upgraded unit with a washer/dryer in unit, which we love, but there are also washer/dryers on each floor for the units that do not have their own. The neighborhood is great, young, and fairly safe. I love being able to walk to a restaurant, the grocery store, or most anything else I need. The property is also located very close to the Silver Spring Metro (less than a 10 minute walk), which is a huge perk. Management is friendly and responsive, and overall the property is very well maintained.
Amazing apartments, enough amenities, and poor management team
Apartments are amazing! – they are spacious, beautiful, and almost new. If you rent online, please take in mind that apartments facing north have low sunlight, especially between the second and fifth floor. In terms of amenities, the building has the basic. The spaces are very clean. Location is unbeatable.
People at frontdesk are GREAT, very helpful, efficient and truly reliable! Regarding the management office, unlike Pearl Property (the previous owner), the new management office (Panco) has been very difficult to deal with. They have been sometimes kind of rude, and have had serious problems to respond on time when damages occur. Moreover, they have administrative problems – In only one year, people in charge have changed three times.