Mac Property Management
- Management is very responsive to residents' needs.
- Conveniently located next to public transit or retail options.
What could be better
- Management can be disorganized when it comes to move ins/outs.
- Maintenance staff leaves something to be desired.
Recent Mac Property Management reviews
Location Location Location
The location of the building is amazing. It takes me 5 minutes to get to school and Forest Park is across the street. The units are nice and recently redone. The management could be better but it’s not awful. Overall I’m really happy it’s a great place to be especially if you are new to St. Louis
Great apartment/location, not so great mgmt.
I absolutely love our adorable, newly renovated apartment overlooking the park. It's a great location for our roommate who doesn't have a car, pet friendly, as a gym included, and underground and street level parking options for an additional monthly fee. HOWEVER, the property company that owns this building has been the absolute worst and is the reason we will be relocating at the end of this year. The managing staff is not responsive, demeaning, and just plain rude when you come to them with a genuine concern. The whole building has had maintenance issues, billing issues, and more which take a lot of effort to resolve because you have to track down a member of the management for weeks on end, despite the fact that they work in the building everyday, and HOUND them to remedy your problem, all while being made to feel like you don't know what you're talking about. All in all, I think they are just using Montclair and Parc Frontenac's rent to float the new property they are breaking ground on down the street. Bottom Line: This apartment is TOO EXPENSIVE for how the property company treats you.
Management is Condescending
The apartment itself is wonderful. However, the management is incredibly condescending. They take weeks to respond, are unprofessional, refuse to make important repairs unless you hound them and once called my roommate “honey.” It’s truly unbelievable not only how little they care about renters but how far out of their way they go to belittle them if they politely raise a concern.
Bad management, overpriced
Once it hit November, our gas bill increased by over 200% as did others' in the building. They blamed this on the change in weather; however, it hadn't been that cold, and we hadn't been running the heat very often. Additionally, you couldn't hear the fire alarms from two of the bedrooms in our house. The building was evacuated due to someone burning something in their kitchen; however, my roommate who was awake and working on homework at the time, learned about the evacuation via snapchat, because she couldn't hear the alarm. When we told the management about this, they told us other people had complained about this issue before, but refused to do anything about it until we had to continuously push them. Then they proceeded to install a fire alarm right outside our door, which solves the issue for us but not for the others they told us have complained about the same issue. Additionally, everything is overpriced. Parking is very expensive to park in a garage that is very difficult to navigate because it was meant to be a valet garage. Rent is very expensive for basically no amenities (the gym is very small). It costs over $3 per load of laundry and the management is not very responsive.
Enjoy it here!
I enjoy living at Parc Frontenac. When searching for an apartment, the safety and location were most important to me. It's about a 10 minute drive to campus. The laundry is in the basement but updated, the gym amenities are great, and the front desk staff are super friendly. It is also pet friendly and the lobby has a great study room.
Solid place to live!
Amenities and staff are wonderful. Really accessible by CTA, metra, and UChicago bus system. 24 hour maintenance is a godsend, and everyone is always willing to go the extra mile to help you. Small gym, but LA Fitness is very close, so it's not a problem at all. Close to great food and grocery stores as well. Overall 8.5/10!
Decent but not great. Building is a bit old, not super secure
Management is pretty responsive but sometimes are very disorganized especially when it comes to moving in and out. The elevator isn't very good either and very slow. Overall, an okay place to live but should be cheaper given the facilities.
Mac Property Review
The water sometimes shuts off during the middle of the night. This has happened several times. The staff does not give consistent answers to questions and it is unclear what the policy is regarding certain things. It is hard to reach the management staff at times.
The apartment building itself is not so bad, but the management company is horrible. They are consistently unreliable and unresponsive. When they do finally get around to doing repairs, the repairmen are rude and the work is shotty at best. They can never seem to fix even the simplest thing correctly the first time.
East Park Tower
Not great, but not bad. Not as modern as Regents or Shoreland, but quiet and great location on 53rd. MAC Management (so not good), but the maintenance guys on-site are very friendly and respond quickly.
Love the Shoreland!
I've lived at the Shoreland for all three years of law school, and I couldn't imagine living anywhere else. The apartments, recently renovated, are beautiful -- nice fixtures and appliances, very clean, and very comfortable. The location can't be beat; the 171 bus stops right outside and takes me directly to the law school. MAC Property Management has its well-documented issues, but the staff here at the Shoreland have always been friendly and helpful.
Good alternative for anyone who doesn't want to live in Regents/Shoreland. Good location, nice apartments, reasonably priced. Definitely planning to stay in this apartment if I remain in Hyde Park.
The apartment itself is nice. It is spacious and the finishes are above average. The view is nice. The gym has good cardio equipment and so-so weight training equipment. I still feel the price is artificially inflated, and that Mac arbitrarily raises the rent at the end of the lease to induce turnover.
Convenience comes at a price
- Getting my lease set up was very easy, particularly as I was doing it from overseas.
- Apartment is a good size, warm, and has a nice view.
- Mac Properties is very prompt and effective with performing maintenance.
- Good location - walking distance from Whole Foods and all the shops on 53rd, and fairly quick bus trip to UChicago, but also not too far away from Downtown.
- There are plenty of hidden costs, most of which are unfair. For example, Mac Properties "generously" waived my "application fee" but then charged me with an "administration fee" for processing my application. After reviewing my application, Mac then charged me a second "administration fee" on the basis that I was a foreigner (I am not making this up) which I really had no option but to pay seeing as I had already paid the first fee (which was non-refundable). Where I come from we have a word for this: "extortion". A further example is that you have to pay your utilities through Mac, and they charge you a not insignificant "service" fee for being the middleman between you and the utilities company. Unfortunately the moment there is a problem with any utilities Mac's "services" will suddenly be unavailable and they will tell you to deal with the utilities company directly (even though Mac will often be in the best situation to deal with the problem).
- My apartment is perfectly adequate, but also a bit tired (the walls are paper thin as well, so if you have noisy neighbours then you're in for a bad time). Similarly, some of the common areas are desperately in need of an upgrade (the elevators are terrible). This is balanced against the fact that, as mentioned above, the maintenance team does a very good job of promptly fixing things whenever they break.