I've lived at Gentry's Landing for years. Until this year, I'd rate it as "excellent" (a "10") in all major aspects of apartment living.
First the positives. The rent's reasonable for downtown St. Louis and the maintenance men are good and usually quickly respond to individual tenant problems. It has two well-equipped gyms and plenty of washers and dryers in the laundry room. Because of its age (built in 1965), it requires a lot of effort and money for its upkeep and until recently, the owners spent what it took to upgrade things.
Now the negatives. A major problem is one or more of the elevators constantly break down and are out of service (one has been non-functioning for most of this year). Gentry's said last year that they were getting new ones, but they have only replaced the flooring to make them look nicer, but that doesn't solve the mechanical issues. The elevator repairmen have been here quite a bit, but there's a limit to what they can do with such out-of-date systems. The others are slow to come to the floors (good luck during morning rush hour-a lot of times when one stops on my floor it's packed to capacity and I can't get on). They now "hope" to replace them next year but I'll believe it when I see it.
The appearance of some of the hallways leave much to be desired. The hallway walls on my floor are dingy with many scrapes, scuff marks and discoloration and the ceiling panels are water stained. Gentry's has two painters and it would take just a few days to do some touch-up work, but that hasn't been done. Several months ago, it was announced that carpets in each hallway were to be replaced but that project has apparently stopped after only several were done. The leasing office sends out emails and posts messages when these projects start, but when they suddenly stop, there's total silence. If a tenant follows up, the story will vary as to why depending on who you talk to.
Until recently, Gentry's lobby attendants logged in packages and put a notice in tenants mailboxes that a package had been delivered, and locked them up until it was claimed. They no longer do that after putting in an Amazon hub. It's supposed to be locked 24/7 but has always been unlocked when I've gone there and if your package doesn't fit in a locker, it's just put on a table where anybody could take it.