Pinnacle

The faucet at my place didn't work, and the maintenance crew took around two weeks to fixing it. It still doesn't work properly, fluctuating to very high temperatures.

I don't know what the issue is, but certain panels in the hallway ceiling have been removed for such a long time, and you can see an exposed pipe leaking. They haven't fixed this problem, instead just putting a bucket for the leakage to drop into. At one point, there was a whole array of panels removed from the ceiling for around 2 weeks, so every time I left or entered my apartment, I was conscious of potentially having a pipe leak water onto me.

There was a door lock issue as well, and for the end of December, you could not enter through the front door, instead having to enter through the garage.

The locks on the gym stopped working, and the door isn't permanently open, so the gym isn't accessible early in the morning.

The AC has been fine for me, and it is close to the metro/campus. However, I will not be returning because it is just way too expensive, especially considering how you can get the same, if not better, deal for a 1 bedroom in Arlington.

I would give 0 stars if I could. Do yourself a favor, find another apartment.

I've been waiting to write this review until I was fully moved out, and now it's time to share my experience. The management should be fired and investigated.

Let me give you the highlights of my dreadful 12-month lease:
- Heating broke for weeks in the middle of winter.
- Hot water was broken for weeks at a time, occurring up to 10 times throughout my lease.
- AC constantly broke, causing unbearable discomfort.
- Dishwasher fell out of its socket, and instead of fixing it properly, they just glued it back in, which caused holes that brought in rats.
- Severe water damage in the common areas.
- Trash room is filled to the brim and is disgusting.
- Elevators break constantly. My roommate overheard the management talking to elevator maintenance, and the maintenance guy basically said this elevator is incredibly unsafe and should be completely replaced for the safety of the residents.
- literally everything falls apart - my handle to my shower would fall off all the time.

When my apartment became essentially unlivable because of the rats and no hot water, I lived in an Airbnb for 2 week. I was literally calling management everyday for updates on fixing my unit and their response was completely unhelpful and incredibly disappointing. They would literally dodge my calls at one point, even though there was rats in my apartment.

In the last 4 months of my lease, I had to switch units because my original unit was essentially uninhabitable (no hot water and rats). When the rats came in, I tried calling management, and no one answered. I called dozens of times for days and barely got a response. When my shower broke and would not stop running, I tried calling and calling, but still, no response (I attached a photo of the shower running and the handle broke off - that happened all the time btw). I don't blame maintenance, I blame management for their inability to provide enough maintenance support and their genuine lack of care and concern for the well being of their residents.

The management is horrible, and they did NOT uphold their end of the lease, failing to provide habitable living conditions. The only redeeming quality of this apartment is the head of maintenance – they should have him run the apartment.

ALSO! side note - the 2nd floor is actually the basement....... No one even told me. The first floor (or street level) starts on the 3rd floor - that should be informed PRIOR to signing the lease.

My AC and toilet were broken when I moved in. The AC has broken 4 times since I moved in. Once per month. The garbage rooms are overflowing. The management is terrible.

Great location and value.

Great complex! Very well maintained. The community is nice. Easy access to bus stops (less than 5 min walk). Easy access to groceries (less than 5 min walk). Pet friendly.

The actual apartments themselves are very nice with plenty of storage, high ceilings, and modern furnishings. I have personally not had issues with pests except for a period where there was issues with the trash chute. The gym is fine, not super big and not a lot of equipment. It's also been dirty for awhile. Management can be very slow to respond to complaints, there are often clerical errors that take multiple contacts to fix. Management is not super responsive to emails or phone calls as they are pretty understaffed and not 24/7. However, they have made positive changes over the year I've lived here.

I love the area and the places around my apartment, and the actual unit itself is alright. It's not super updated nor is it super outdated, just kinda mid. Our experience with the management has been awful though. The building is very dirty inside and poorly maintained. There is constant construction and noise. The management does not respond and aren't helpful or responsive when you go to them. Lots of mistakes and miscommunications with construction information, projects, and needing to enter the apartment. Also have had many issues with the heat and various appliances and plumbing issues.

Fully refurbished. Great appliances. Nice terrace. Spacious.

Pros: close to campus, clean apartments, modern units

Cons: management turns over regularly and the building is mostly undergrads

This place is very spacious and close to campus. The price is very economical. The apartment complex does a good job at upkeeping the property and maintenance is very quick to respond to work orders.

Extremely disappointed with the management - actually TERRIBLE! They blatantly misrepresented the room sizes – the actual rooms are 2 feet smaller than they claimed on the layouts. The leasing agents were unhelpful and lacked empathy in addressing this concern. The ongoing construction on all balconies, during the only two usable months of the year, has been incredibly noisy and disruptive. Our balcony has been inaccessible since early June. The only positive aspect is the amazing package room staff. Overall, this building has been a terrible experience. I strongly advise against living here!

Bellevue West is in a nice area with close access to the freeway and some shops/restaurants close by at a strip mall in Bellevue. It's only about a 20-minute drive to Vanderbilt without traffic and much cheaper than anything closer to campus. It is very quiet and secluded if that's the type of life you-'re looking for.
However, you do get what you pay for to some degree. The apartments are old and not at all energy efficient. We paid $300 for electricity during the winter months and $100 during the summer. No utilities are included. We did have a carport, which was very nice during the winter.
There is a gym and pool in the complex, but the gym is only open during the leasing office hours, typically from 8-5 during weekdays and 8-3 on Saturdays. Maintenance is pretty slow. We waited about 4 months for them to install blinds on a window that was missing them and went a week without water when our pipes froze (due to the terrible insulation). We also had minor issues with a couple of mice and also had to frequently spray for large cockroaches. Overall, it's been nice to save money, but we aren't renewing our lease this year.

Generally ok. However, move in was awful and the apartment was not prepared. Generally apartment repairs take along time and require constant pressure on the office (threats to fix and deduct generally get them to act fast). They do have a nice dog park, and depending on what time you leave it can be a 15 minute drive to school.

After living at the Enclave for a few years, I’m happy with it, overall. The management team is great; though; they feel stretched thin lately. The neighborhood has changed some since the light rail arrived, but the convenience cannot be beat.

Close to Superloop bus stops. Generally quiet. Thin walls and ceilings (can hear neighbors often). Low water pressure. Heat, but no A/C. No insulation for sound or temperature.