UDR

Nice area, pretty apartments!

Love the apartment and the apartment location. 15min walk from the dupont free guts shuttle or a 4min walk from the city bus.

This is the worst place I've ever lived in. From rats to termites, mold, homeless people dealing drugs in the building, people peeing and pooping in staircases, overcharges by the building, damaged exit signs, several shootings in the building, brocken locks, garage doors etc... Management couldn't care less and is extremely dismissive and discriminative towards tenants.

My experience with Domus has been one of the most frustrating housing experiences I’ve had, and it ended in what I believe were unfair move-out charges and an escalation to collections despite prior assurances.
Move-in issues that were documented but not resolved
From the start of my tenancy, the apartment had multiple issues that were present at move-in. These were documented on our move-in inspection sheet and also reflected in maintenance requests submitted shortly after we moved in. Some of these issues were never fully resolved during the tenancy.
Serious mice infestation
During our time in the unit, we experienced a severe mice infestation. This was not an isolated incident—there were numerous mice over time, and it created major stress and disruption. We repeatedly reported it through maintenance requests and email correspondence. The infestation also contributed to damage in the apartment that was clearly not “tenant-caused.”
Damage caused by Domus maintenance work
In the process of attempting to address the infestation, Domus’s maintenance work caused additional damage to the unit—examples include damage to kitchen wood panels and holes/patches consistent with drilling and makeshift repairs. This was a direct result of their attempts to fix an issue that originated with the building, not from tenant misuse.
Move-out charges that ignored documentation
After moving out, Domus charged us for damages that we dispute for multiple reasons:
* Some items were pre-existing and documented at move-in (move-in sheet + maintenance history).
* Some damages were caused by the mice infestation, which was repeatedly reported.
* Some damages were caused by Domus’s own maintenance work.
I raised these points clearly and in writing and even provided a detailed comparison of move-in vs. move-out notes. Instead of addressing the substance of the dispute, Domus responded with a generic statement referencing the lease (“unit must be returned in same condition”) and sent photos/invoices without addressing when the damage occurred or acknowledging the move-in documentation, infestation record, or maintenance-caused damage.
Refusal to communicate directly and extremely slow responses
Throughout the dispute, Domus refused direct communication and insisted on email-only correspondence. Responses commonly took about a week (or longer), which made it nearly impossible to resolve anything in a timely way—despite us being proactive, organized, and responsive.
Sent to collections despite assurances it would not be
The most serious issue: Domus assured us that the disputed charges would not be sent to a collection agency while we were actively discussing and disputing them. Despite that assurance—and while we were still engaged in the dispute process—Domus still sent the account to collections, applying pressure rather than resolving the matter fairly.
Bottom line
This experience gave me the impression that Domus is willing to:
* Ignore documented move-in conditions and maintenance history,
* Push responsibility for building-wide issues (like pests) onto tenants,
* Avoid real dialogue by delaying email responses,
* And escalate to collections even after stating they would not.
I strongly recommend that anyone considering Domus document everything from day one (photos, written move-in notes, every maintenance request) and be prepared for a difficult move-out process. Based on my experience, I cannot recommend living here.

This property has a great proximity to bus and train lines and it also near several grocery stores and restaurants.

This apartment has potential, but management is the least appealing part of living here. The actual location is excellent, and it is easily accessible by public transportation. Still, with constant garage and elevator issues, the hassle of ongoing construction is the apartment's downfall.

The price is competitive with other apartments in the area. However, for a student, it is on the pricer end, and the luxury dream that I was promised has fallen short.

Nonetheless, the views are nice and the applications are up to date. I rarely hear my neighbors, and the maintenance team will get back to you quickly.

I am hoping for improvements in the future.

All of the apartments are huge, with lots of natural light and generally good/very livable floor plans. Has a decent gym on site that is very convenient to use. However, the management isn't the most helpful. When I moved in, they didn't offer much of a tour or any move in assistance in familiarizing myself with the building.

The apartment building is relatively new, modern, and updated. Mainly doctors and older people and graduate students. Incredible location. Just steps away from the law school. Grocery store is downstairs. Apartment is very secure and safe

A bit noisy close to fire station.

In a really loud area but overall a nice building. Wish there was more security with the elevator because of the area we are in

No empathy Delete
When issues arise, don’t expect support or understanding. Management seems more focused on shifting blame than resolving problems. I was recently accused of harboring a pet—despite the fact that my dog passed away in January. I personally went to the leasing office to inform them and was told no further action was needed. Yet, I later discovered pet rent charges on my portal and was accused of lying. They insisted on inspecting my apartment because a maintenance worker—who entered without my presence—claimed to see “evidence of a pet” simply because my late dog’s belongings were still there. During the recent furlough, I asked about options in case I faced financial hardship. I was told they would proceed with their usual process, with no flexibility or empathy offered. Rent is sky-high, communication is nonexistent, and repairs are limited to patching up broken items without any real updates or improvements. I moved here for convenience, but if I could leave today, I would. Residents deserve better.

Out of the six apartment buildings I lived in over the course of the last decade, OLiVE DTLA is by far the worst residential experience to date.

While numerous issues have been experienced and I was waiting to address them in a review upon moving out, the nature of problems have convinced me to speak out earlier and warn others to consider alternative living arrangements.

First, my car was broken into while parked in the subterrain garage on December 16, 2024. Despite $1,400 of property stolen along with important taxpayer documents, the property management team refused to assist police with reviewing video footage. In fact, the then-lead property manager informed both police and me that OLiVE had to “protect privacy rights over property rights” and redirected me to review the lease stating OLiVE had no responsibility for lost or stolen property. The LAPD denoted how unusual her response was as no one accused OLiVE of bearing responsibility. Rather, they simply wished to investigate a motor vehicle break-in and property theft.

Second, despite having security on-site and in close proximity, packages have been stolen from the lobby whenever the delivery system has been down.

Third, apartment appliances are at the end of their life cycle. My washing machine broke down four times before maintenance replaced it.

Fourth, despite assurances from property management that I could move-in and not have to pay the pet deposit as my health care provider was traveling for the holidays and my certification form expired the prior month, I was charged the pet deposit. Management refused to refund it. The management team dodged emails and inquiries for nearly four months before they made her decision. Misleading tenants regarding the reimbursement timeline paid for a documented service animal is the antithesis of professionalism.

Fifth, despite a new property management team, core issues above are still unaddressed as noted in reviews on Yelp. Further issues being non-permitted cars parking in handicapped parking spaces; car break-ins and property theft in the garage; etc.

Last, when I raised concern that the lease is not compliant with the Servicemember Credit Relief Act and asked it to be amended to meet the statutory protections afforded to military service members who need to break leases for military orders, which the law dictates only requires a 30-day notice rather than the 60-day notice in the lease, I was met with outright hostility by the property management team and informed their legal reviewed it and said it was fine. If you are military and consider renting here, be sure to send a copy of your lease to JAG and the California State AG should they give you any difficulty with breaking lease for orders.

Legacy Hill is located in the Bellevue area, which is quiet, green, and well kept. Great local shopping an 8 min drive away with bus stops in walking distance. Directly connects to West End Ave; commute to campus is 30 min with traffic and under 20 without. Complex is mostly young families, pets allowed, includes a gym, pickleball court, and pool. The view from the pool is amazing and you can see 4th of July fireworks in downtown from the top of the hill. You do have to pay around $40 monthly for parking for some reason. We got an unusually good deal for our unit because they have a hard time selling 3 bedroom units over the summer, 1-2 bedroom units are much more popular. Buildings are 3 stories and I recommend the top unit as floors can be squeaky.

Good amount of space and quiet. Lots of green space to walk a pup. Across the street from Trader Joe's, about 3 minutes from Waluga dog park, and about 15 minutes to L&C Law School. Not a ton to do for social life, but good for the quiet student life.

The employees have been responsive and helpful. The facilities are pretty nice.