Brookfield Properties

To whoever wrote the review about do not blame the management since they are newbies. I half agree with you. Yes tenants disgrace this place. But elevators never work, instead of getting new toilets and sinks faucets, how hard is it to fix a hole in the stairwell with plaster and paint, start fixing infestation problem or wait lets say this get the families who are over the limit on their apartment capacity. Law is 5 people to 2 bedroom. I know for a fact of 5 apartments that have 11 to 20 people living in a two bedroom. But the ones who legally live by right means are bound to pay common area electric, gas, water and sewer when the people here have more than 5 people in their apartment are the ones who destroy this place, garbage everyone. I dont want to hear that managment has been thrown a bad hand dude it takes 10 minutes to fix a hole in the wall and it has been 10 months. Get the people who have numerous people sleeping on the floor, dont watch their kids outside who destroy this place.

I have lived at the Drake 8 years Fall 2016 - Summer 2025. . My apartment on the upper floors is very overheated in the winter due to steam heat. I had my radiators off and no thermostat, and the apartment was 85 degrees all winter so I had my windows open. At first the rents were reasonable and heat was included in the rent until last Summer 2024 when a steam fee was added . For my 950 sq. ft 2 bedroom that resulted in steam fees of $200 -$220 per month for Nov. 2024 - April 2025.- - Over $1200 for steam added to my rent. No way to reduce the heating costs. In addition I had a steam leak in my kitchen, and a plumbing leak into my bathroom from upstairs. Several times a month the water is off or the heat is off while leaks are repaired. The renovation is 20 years old and deferred maintenance is taking its toll. A great location with some lovely 2 bedroom apartments, but the Drake has incompetent management and big maintenance problems .

My teenage daughter and her friends call Waterside Plaza the ghetto. Ouch. We pay more than 7K for "luxury living", however the property is neglected by management. Something we only started discovering after moving in just last month. While our apartment is renovated and we have nice views, the downside is that the walls are paper thin, the bathroom ceiling leaks (see photo) and management is largely unresponsive and does things on the cheap. You won't get a normal dedicated app or website for residents (instead you'll get a potpourri of places to visit to take care of things... rent cafe, bilt, apptivated, mindbody, et al) despite having a whopping 4,000 units. To top it off all have glitches. No online marketplace either. No building link, no key link system and no fobs (just a cheesy card system leftover from the 80s). They'll also nickel and dime you. Get locked out of your apartment? Well, that'll be either $25 or $50 to unlock your door. I called to ask them to see if they could waive this considering it was the first time. $25 is nothing it was more on principle. They told me to send an email. I did and no response. When I called to ask them what happened they apologized for not getting back to me, but told me the charge sticks and that I should have read the fine print. Great customer service, right? I've also started to hear horror stories from residents about their electric bills. Apparently, Brookfield outsources (something they do a lot of) the billing to a third party and folks are getting electric bills in excess of $500 per month. No dealing with Con Ed directly. More to come.

I’ve been living at the Beaudry Building for over 13 months, paying $5,000/month in rent. Despite having autopay set up, the system has failed to process my rent for three separate months. Each time, I reached out immediately—calling multiple times, visiting the front desk, and emailing—for over 10 days straight. Not once was I able to get in touch with someone from the management or accounting team.

In the end, not only was I charged a $200 late fee each time, but I was also told to bring a cashier’s check—even though the payment failure was entirely due to their system. Management has been completely unresponsive, and when I’ve attempted to escalate the issue, the tone from the staff has been snobby and condescending.

Shockingly, the only "person" you can talk to is an AI assistant. I didn’t even realize I was talking to a bot until days later. If you don’t believe me, try calling the building and ask to speak with resident services or management. Good luck getting a response.

At this point, I’m preparing to file a claim in small claims court. This is not how a luxury building should treat residents. Be warned.

Expensive but definitely worth it; parking is convenient, allow pets, and is quiet and has a lot of space. I moved in intern year and am unlikely to leave!

This place sucked. It looks nice and full of character when you tour it, but the maintenance staff was slow to respond to issues. I had an inoperable oven for months and my dishwasher broke and they kept putting the pieces back together, failing to see that one piece was broken and every time the dishwasher ran all of the pieces came apart again. 10 CMSRU students from my class lived there in our M1 year, and we all moved out after our 1 year lease finished. There was a leak that affected my apartment and they refused to take down drywall to check moisture in the insulation, and left me with industrial fans running 24/7 for a week with no solution or other place to stay. There are 4 elevators for a 25ish floor building and at least one elevator was not running most of the time. There were also problematic long-term tenants that caused disruptions for the rest of the building. My apartment had mice and several of my classmates had cockroach problems while we lived there. I also saw cockroaches on the lobby floor.

The best thing about Eighth and Grand is the location! It typically takes less than 15 minutes to drive to school, but for those without a car, the metro station is also 3 minutes away from the house. There is a Whole Foods on the 1st floor of the building and a Target store within 5 minute walking distance, which makes grocery shopping very convenient. One thing I noticed that my fellow residents found lacking is some of the maintenance related issues with the building (i.e. elevator, fridge, washing machine, door knob issues), but the management tries to be responsive to those issues. Overall, I have nothing but good things to say about Eighth and Grand!

This apartment has a pool and many lounges, plus great concierge. It is right in the middle of a great, walkable area and close to the metro. There is a rooftop dog park, if you have pets. You will not need to own a car to be comfortable here. They also have a gym, package service, and dry cleaning service. This is right next to Ballston Quarter, which has great food and activities. It is also one block from Harris Teeter.

This building is very nice with great amenities, about a 10 minute drive to Gould. It is easy to have pets here. The maintenance team is very helpful. There is a nice gym, two pools, lots of BBQs and outdoor cooking space. Management is not helpful and does not care about tenants, though. I wouldn't live here forever, but it has been extremely convenient for a few years in law school.

Amenities are great, location is not. Downtown LA has its perks, but my neighborhood has become overrun with homeless people who scream at random passersby and walk through traffic aimlessly.

Super close to campus and great amenities. Close to everything I need. Pretty cheap considering the amount of space I have too.

Been really good! Location is great, as is the apartment itself, but the process of actually filling out the lease was really rough and hard to communicate with leasing agents-- I think they recently switched management. Been smooth sailing after we moved in, though.

Very responsive management but amenities, especially the gym, are lacking

In general, the units themselves are good. However:

The worst thing about the Drake is the management. They are so incompetant. They don't answer your emails, they won't answer your calls. When you go to the office, they are not helpful. Are the telephones working??

For some reason, the previous manager in charge is gone and a group of amateurs are managing the building. They have no idea what's going on.

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I wanted to move to another unit within the Drake and the management office took more that a month to give me the lease to sign. I constantly followed up, but still took a month.

When everything was done, the new lease was signed, on the move-in date I went to get the keys for my new apartment and realized that the new apartment is not ready and it took them two days to prepare the apartment.

As of today (almost 60 days after I returned the keys and I provided will all required information), I am still waiting to get my check. This is clearly violating PA landlord-tenant law.

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They are always in the middle of some sort of change. The rent system, the property management system, the maintenance request system. Whenever I go to the office, I see someone new.

Maintenance issues get weeks to get resolved. I need to constantly follow-up on everything. The chute is clogged and it took them weeks to fix it. Some ACs in the hallway (and gym) do not work. I have to ask multiple times to for maintenance to fix small issues in the unit.

I'm writing this review in the hopes Brookfield properties management will see this and make the necessary changes.
Apparently the Drake used to have a team of property managers who were in office. Makes sense, the building is old and there's nearly 30 floors of tenants. Unfortunately Brookfield's management instead decided to cut corners and hire only one property manager to deal with not just the drake, but two other large properties (one Franklin town and the lofts at 1835 arch) as well. Understandably, she's incredibly overworked and can't manage all of the severe maintenance issues in these buildings on her own. She's trying to do the job of what used to (and should be) the jobs of multiple teams. Even worse, Brookfield is mid changing online portals so there's currently no way for her to even track and coordinate help for all of the maintenance problems except through email or text.
Jasmine, the maintenance team, the leasing agents and the front desk are absolutely trying their best to help tenants. Not their fault, this is on Brookfield. HIRE MORE PROPERTY MANAGERS/STAFF. Pay them a living wage with good benefits and stop cutting corners. Your employees and the tenants deserve better.

As far as specific concerns go-I have not had AC in 3 weeks. The water keeps getting shut off during the day. The elevators keep going down, and multiple people at different times including myself have gotten stuck in them to the point where the fire department was called to get us out.

Unfortunately I think someone would have to get hurt badly for the management company to actually care about upkeep of this building...