University Area Apartments

I’m a current tenant at University Area Apartments and want to share a very disappointing experience. Recently, my basement apartment ceiling began leaking due to the upstairs tenant defrosting their fridge without taking proper precautions. The water leak lasted at least a full day and damaged personal items including books, photographs, and storage boxes. I reported the issue promptly in writing, but received no response from management for three full days.

Out of urgency, I visited the leasing office in person the same day, but the staff member I spoke to offered no help contacting maintenance. I had to call emergency maintenance myself. The maintenance worker who eventually came confirmed the leak was still active — which contradicts the management's claim that it was “not an active leak.” Their response minimized the issue, calling it a “small ceiling leak,” and they refused to provide any compensation or even a rent credit despite the property damage and days of inconvenience. I was also told they could not assist in contacting the responsible tenant.

I am a student with limited means, and losing valuable personal belongings — and being met with indifference — has been incredibly frustrating. This comes after a break-in I experienced in the same unit last year. Rather than addressing the situation seriously, the office suggested I terminate my lease — which I had already renewed.

This experience reflects a troubling lack of empathy and accountability. I’m sharing this so future renters are aware. If you’re a student or someone who values responsive management, I would recommend looking elsewhere.

It is a very quiet place, the only thing sometimes that affect me is the laundry machine, there are only two for the whole building and most of the time, one is out of service.

Nice, clean, very large living area and bedroom for what we pay, also bathrooms attached to each bedroom in my apartment.