Berkshire Communities

Amenities are great and management is very responsive! There are some cockroaches in the outside area but they are rarely a problem indoors.

Apartment itself is great and location could not be better with proximity to campus, bus route to the hospital, grocery store, and Ninth St. Has had some maintenance issues that remain unfixed or took much longer to get fixed than what I would expect at an apartment complex that charges the price they do, but overall would recommend living here.

It’s a beautiful community. Management is a bit slow to respond to any issues. The pool is inconsistently opened, rules are not enforced evenly.

Love the gym, pool, and amenities. Maintenance is super responsive every time there's an issue. Ninth street has great restaurants/bars/coffee shops and Harris Teeter and Whole Foods are walking distance, which is huge. My roommate and I take the bus every day to TSCHE and it's really convenient — takes less time than parking in PG3 and walking from there to TSCHE. Only downsides have been that the apartment wasn't super clean when we moved in (drains had some gunk, cobwebs, needing to vacuum) and we have had some cockroaches. It's also a bit more expensive than other options, but for the amenities and getting to know Durham we felt like it was worth it.

Berkshire Main

A little expensive but otherwise good

If I could leave less than one star I would. I cannot count the ways that this property has come up short. Let's start with my first year living here when the pipes froze and burst in the winter, which of course was beyond their control. However, what was in their control was dealing with the damage in a timely manor. There was water left in the hallway for days that just kept seeping into the carpet and through the walls and floor. It was left wet and molding for multiple days so by the time someone finally got around to it the damage was done and the mold had set in (see photos of when they ripped up the carpet and all the mold was left underneath). I had to call continuously to have someone come deal with the issue and the mold as I was feeling sick (I'm highly allergic) until I threatened to bring someone in to come assess the mold damage. The moisture from the flooding caused my door to not be able to lock, which no-one came to fix for weeks despite me reporting the issue (I am a female living alone in Atlanta which made it scary to not have a door that locked, especially at night). I was the only apartment that was vacated on my floor for quite some time while they were fixing the damage from other apartments and during this time, contractors would just come randomly open my door to come in and use my bathroom (which I realized random men were in my apartment while I was out of town for a couple weeks and came back to them just opening my door and beelining for the bathroom until I came out of my room terrified with random men being in my apartment). This probably happened 10 times or so - their solution was to put a sign on my door saying call the office before coming into this apartment. I felt extremely violated and unsafe during that period of time while construction was happening. Then there was the issue of my appliances not working and no-one dealing with the issue. For around 6 months my refrigerator continued to leak all over my kitchen and produce mold under the fridge where it continued to leak. My second year living here, the pool was 'out of order' for the entire summer even though that was still included in our 'amenity fees' that we paid for. The latest idiotic blunder from this place was booting my car in the parking deck even though I live here and there were zero cars parked near my car on the top floor of the parking lot. I have been out of town for the past month tending to my sick father in the hospital and come home to be greeted with a boot on my car and a $75 fee and had to pay for an Uber on top of that to get where I needed to go. The entire place is dirty - trash everywhere, animal poop, bugs, constantly smells like weed, unsafe (cars constantly broken into, fire alarms constantly going off in the middle of the night for hours - and no way to know if it is an actual fire or not) and ultimately not an ideal place to live. I will absolutely be moving once my lease is up. Be warned that it is cheap for a reason. This place is TRASH - move anywhere else!

It is unfortunate that Zeth is no longer the manager at this property. The new manager is condescending, patronizing and frankly blames the residents when they complain. She says she is "managing" the issues that are reported but nothing is done for 2 years now. This property is known by those who do not live here, that the rules that we residents depend on are not enforced and therefore create a very unsafe place to live, especially in the summer months. The employees who are not the manager are amazing. The maintenance folks are also amazing. The courtsey officer does not enforce the rules and neither does the management on a consistent basis. It is known by the rule offenders that anyone can do anything when management is not in their office hours. The issues transpire during the evenings and on weekends and especially on holidays. Those who don't live here make the environment very unhealthy and they destroy all of the property assets. They monopolize the only 2 grills on the property preventing the use of them by residents who pay for such amenities and who are only allowed to grill at the pool and are left with no way to do so. The outrageous behavior by the massive 20 to 30 people family reunions of one resident is repulsive and not appropriate for adults, much less children. The offensive music that can be heard by any of the properties that surround the pool has great profanity and grotesque lyrics. These offenders destroy property, litter all over the place and even defecate on our furniture. Furniture is stollen due to lack of managerial precaution and lack of security. It does no good to complain because the female manager makes it the residents problem and basically gaslights the complainer.. The very amenities and environmental conditions they use to sell living here are the very things they do not enforce. So basically the residents are forced to live with it, stay within the walls of their home or move.

It's a commute to USC but the management is great, apartment is good, and Ktown has great food and cafes

they consistently increase prices, it's one of the higher end apartments in Chapel Hill. I love the walkability here with Whole Foods, Trader Joes, Aldi, and more than a handful of restaurants less than a 10 minute walk away. Management could be better here. I hope prices settle down as more apartments are built in Chapel Hill because this is very overpriced.

Very reasonable price for a 1 bedroom apartment in Chapel Hill. Rent includes parking in a covered garage with plenty of overnight guest passes which are a huge plus. Within 5 mins walk/drive of 4 grocery stores, restaurants and Silverspot Mall. 10-15 minute commute to KFBS. Amenities include free printing, coffee bar, gas grills, pool, fire pit, dog park, valet trash service, pool table and other games in common area, workspaces, and more. Management is very responsive and helpful fixing work orders within 48 based on my experience. Apartments are spacey with high ceilings featuring good kitchen appliances

Amazing experience, always clean, quiet and the staff is always friendly!

There was a bug infestation

Very clean and up-to-date, great location, definitely the best building in the area

Great, lots of amenities and its great to be right on ninth street. All my friends from other buildings always come to mine to congregate.