4/6/2025: I lived at Broadstone Van Dorn for nearly nine years and my electric bill ranged from $5-$82.00 per month until suddenly, for no apparent reason and without being notified, it increased to $231.63, an increase of more than 180%.! I was never informed, nor have I ever consented to such an exorbitant increase. When I raised the matter with management, I was informed that the charges were based on shared costs for the entire building. Then in Feb 2025, I was billed $198.18. I decided to leave because the landlords do not communicate to tenants effectively and are passing on their costs to tenants. Not to mention that the place has roaches, rats, and building security is horrific. Under the Virginia Residential Landlord and Tenant Act, tenants are entitled to clear and accurate disclosures regarding charges for utilities and are not obligated to pay charges that have not been explicitly agreed upon. The Virginia Code § 55.1-1221 (B) states that landlords must provide a clear understanding of utility billing practices, and any failure to do so can result in legal liability. I have reached out to management to seek resolution for my issues with the intent to file a formal complaint with the Virginia Department of Consumer Protection or pursuing this matter in court. I spoke to another resident on the day I moved out who told me she was charged over $300 for electricity. We both live alone so it is not logical that we should be paying these high prices for electricity. Broadstone Van Dorn is not a reputable place to call home. If could rate in the negatives, the stars would outnumber the text.

Rent increased from $919 at move-in May 2013 to $1,158 starting March 2015 for 340SF apt ($239 increase; utilities not included). I'm moving! Too many leaking pipes in bldg. One cleaning person for a 9-story bldg. Only love the location & free Wi-Fi.