Gables Residential

My first few months living in Westbrooke Place were fine. The apartment was nice, if pricey, and the building appeared well-maintained. But quickly things began to take a turn. The pool frequently experiences issues and would close for months at a time. Despite being told that I had control of the apartment’s HVAC system, the building prevents you from using the AC from October to May - and because they heat the building during these months regardless of outside temperature, I regularly had to deal with my apartment being 80+ degrees when the outside temperature was in the 60s. Fire alarms would randomly go off at all times of day, including in the middle of the night (on one particular occasion - the fire alarm started going off at 1:30 AM on a Saturday morning and stayed on continuously until 8:00 AM, because the building had fired the on-call maintenance person the previous day and didn’t give anyone the key to the building’s sprinkler room. When the building manager finally arrived, his response to our frustration was ask for sympathy for having to come in on his day off). The issues with the faulty sprinkler system led to two of the building’s 3 elevators breaking and it took over two months to get one of them repaired; the other remains inoperable six months later.

Despite all of these issues (and more), I would still say that the worst aspect of living at Westbrooke is having to deal with management whenever an issue arises (which is frequently). They are completely checked out, barely communicate, and are out of contact when you need them. Turnover in the management office is frequent and every few months you’ll be dealing with new people. The front desk people, the only ones guaranteed to be in the building at all times, work for a contracting agency and aren’t even given phone numbers to call in the even of an emergency. The building’s “emergency” line goes to an automated system and it usually takes two hours to get a call back. The management company’s response to these communication issues was to introduce an online chat service to “streamline” the process.

There are probably worse places to live, but the Westbrooke is nowhere worth the (high) cost of rent they ask for and the aggravation generated from having to deal with their management.

This place is an abomination! For the cost of their rental prices, you'd think you will receive a quality, up-kept home and a healthy environment.
With this being my third year and transferring to another unit, I am appalled with the lack of professionalism and a DISGUSTING unit that they have the nerve to rent for almost $2500!
The staff continually messed up my paperwork resulting in me duplicating payments and overpaying! Throughout the whole administrative experience, I had to run behind the staff as if they were little children! The lack of competency and common sense is mind-blowing! Worst of all, the unit that was said to be ready was foul and disgusting! Feces and a dirty ring in the toilet, counters with unknown residue, and hair in the refrigerator / freezer! Then it was another fiasco in trying to get the matter rectified. I HATE AND REGRET THIS PLACE! Spare yourself the drama and disappointment! THEY'VE EVEN GIVEN ME A UNIT WITH A NONWORKING SHOWER!
This community does not do your requested maintenance. They simply close the tickets without doing the job. This place is a disgrace. Therefore, you'll see lizard droppings throughout your building along with spiderwebs.

It is close to campus and in the middle of the red and blue line. The area is very quiet for living in the city and close to grocery stores as well as night life.

Good place to live in. The administration is not the best but I wouldn't change my decision of living there. The location is wonderful, 5 minutes by shuttle from school. You also have public transportation very close. You can take marta busses to go to midtown, also to downtown decatur where there is also a subway station that takes you everywhere. From grocery shopping, publix is 5 minutes a walk, you'll also have several restaurants by walking less than 5 minutes. If you have a car you'll have up to 2 spots for a 2b2b apt.

I do really enjoy living at Westbrooke Place. It is really nice and well run, and the moving process was really easy. If there is a negative, it is that the apartment is fairly expensive, but it is also on par with the area.

The building is very nice, the rooftop being my favorite part. But my unit gets almost no sun.

This apartment complex is owned by Gables Residential and the Property Manager is Ashley Speight. I would not recommend leasing an apartment from this company. Currently, I reside on the sixth floor and I have had a number of issues with my apartment. First, upon move in I could not use my shower, dishwasher, or AC. The apartment was so non-functional that I lived in a hotel for a week and spent $1500.00. The management company attempted to repair my shower but my AC and dishwasher are not fixed. In addition, there are roaches in my apartment and people constantly smoke marijuana. The windows in the apartment cannot be opened. I have cable and internet through Xfinity but they cannot get these services running properly because the wiring in the building is not up to par. The garage door does not open properly and if something happens to your vehicle, the management company is not responsible despite the garage being private property where residents pay fees for certain parking spots. The package area where packages are received by residents has non-functional cameras that do not work. Packages constantly get stolen, and I personally have had several packages come up missing. The garbage disposals are on odd floor numbers and they are not properly maintained. Overall, please do not consider this property. Go elsewhere because I am once my lease ends this summer.

The Berkshire is the perfect location for AU students and the price is competitive given the included amenities.
But, it’s an older building and the management is unpredictable.

Great Housing Close to Campus

The apartment is nice. It is modernized in some areas. It is definitely in need of maintenance in other areas. The building management turned on the heat back in October when it still regularly got up to the 70s and 80s so that was not appreciated.

So far so good. The gym and laundry facilities are convenient. There is also a small grocery and deli shop.

My living quality is not bad.

The management team does not communicate well.

Well, it turned out to be one of the cheaper options (!) in the area and it’s proximity to campus is unparalleled. The occasional bug in the kitchen is off putting but manageable. The leasing staff were extremely helpful!

On one hand, the location is great. On the other, we have a recurrent rodent problem and neighbors can be noisy. Management is not effective.