Cardinal Group Management

So I've been living here for a couple years now & it's improved soooo much. The old management company (I want to say it was called Preiss or something like that) were pretty terrible and maintaining the property. There were an absurd number of water shut offs and the management just wasn't very responsive to issues. When Cardinal took over, the general state of the building got so much better, they started hosting really fun resident events and they hired a ton of great people to work at the front desk who seem to really care about the people living here. While I was definitely bummed when the owner replaced the gym with a business center, it sounds like they're talking about some outdoor workout equipment which would be super sick. I got placed with 2 roommates I didn't know when I first moved in & the situation's been super great all the way through. I really like the Vail floor plan, the room I'm in has a lot of space & I really enjoy hanging out & cooking in the living room/kitchen too. It's definitely not perfect & the price has gone up a bit since I moved in but for what it is I like it!

Before doing ANYTHING, go online and look up the reviews for GREYSTAR, the company that owns this complex and many others around the country. Also, checkout the many LAWSUITS.

Update: There was a major fire in this building on JUNE 16TH 2024. See youtube video for details about the extent of damage. Fire department is still investigating possibility of Greystar electrical fault.

Video 1: https://youtu.be/mxdXVVWpFls
Video 2: https://youtu.be/GgEuMqQVtAU

This review is for Edgewater II. Please note that any review more than 1 year old, no matter how positive, has NOTHING to do with Edgewater II which didn't open until July 2023. Terrible management (checkout Greystar's reviews 😱), lost packages, dog defecation on the property and extremely loud illegally operating vehicles from the nearby 6 lane freeway ASIDE, the number one reason to NOT move into Edgewater II is SAFETY, or rather the lack thereof. For those of you from out of town, pay close attention to what I'm about to tell you. The paid parking garage immediately next to this complex has been broken into numerous times, this year alone. There is no security in Edgewater II or front desk staff, half the cameras don't actually work and delivery people (and others) gain access inside the building each day (and night) by tailgating behind residents, some of whom are foolish enough to let them in or use their key fob to let them take the elevator to the resident floors on 2-7. This complex has also been tagged by local gang members (symbols on street signs, ads outside and bike rental station). With no security and few working cameras over here, summer is likely going to be a very dangerous time to be in this complex, especially at night, as the city is already experiencing a spike in violence (nearby Rittenhouse just had two stabbings in broad daylight, one victim was a BABY). There's also a severly mentally ill homeless man who lives right behind the complex to the right of Edgewater I and the trail. Friends of mine came over to visit one day and wanted to check on the community garden and were so scared by this man who came right toward them, that they decided to walk all the way around the other way. At the back part of Edgewater II, on Summer Street, is a popular hangout spot for homeless people, note the trash and smell of urine. Not a nice experience if you're just trying to make your way to the grocery store. Furthermore, the nearby parking complex and back entrance of the building provide an easy way for anyone of modest athleticism to enter through the pool area side door, which management decided to NOT make a key fob only entrance. That's right, for both the FRONT and BACK entrances, their is only one door between you and the thugs that run this city. Think long and hard about you and your family's safety before moving into Edgewater II, the area, is quickly declining. I will be breaking my lease to get the h*ll out of here sooner rather than later.

Convenient location for DU students, walking distance to class, good price for what is included. Really cool patios and you can see downtown Denver and the mountains. Overall, would recommend!
Pros:
- Private bathrooms for each person
-AC!
-The staff is friendly and helpful and they give away free food at events
Cons:
-The kitchen has a dishwasher but it is a little bit small
-All of the furniture is included (bed, desk etc.) but you need to get lamps

**Worst Greystar community-- go to ANY other outside of this one in Denver!
**
Hi! I don't leave reviews often, but holy hell, does this place need one.

If you're interested in having your fresh grad spend a TON on Alara Station, feel free to, as they love to collect money but do not follow up on their promises on their end.
Here are a few examples (not all) of my stay as of late:

1.) My oven completely took a crap because of the fan. They didn't get it fixed, and just asked me to run the oven to double check how it works. Cool beans.
2.) I needed to renew the lease, when my partner and I have completely different schedules. I had a ton of questions, stopped by the lease inbetween my schedule but was asked to email them, and go back and forth about 7 different leasing agreements that could be done for different leasing terms, lol
3.) I was waiting for a new key to be made, but a leasing manager stopped by to ask me what the problem was. I mentioned, yes, I have feedback, but that has nothing to do with me just getting the new key I need since the entire complex changed locks. She kept asking me to go to her office, so I said "OK", followed her, and I relayed feedback, about "please do not tell my dog walker to relay to me that I need to give a pin over and over to a 3rd party vendor so they could get into my place any time they want??" (for reference, with the master pin its HARD to change as 3 emails have explained and whoever has it can go in your apartment 24/7 versus the time allotted) and then one of the leasing folks mentioned that the leesee's "always get confused" to my dog walker but the "community manager" completely disregarded this feedback and said her team "would never" and said that maybe like 5 times??? as if they're perfect and could never grow, and she never wants to do her job on coaching them LOL. She also told me "Go take a card. Are you gonna take one????" with CRAZY "KAREN" EYES. Like, ok, sure, no one can get better at their job, I guess. Like I'm sitting here like why did you even ask me to come in here?? I didn't want to to begin with as stated the first THREE times that I didn't even want to be in this office who literally invited me to not at all mentioned! and then when I was invited to share my concerns, she yells at me about my concerns when I was originally sitting in the office beforehand minding my own business. Also, as I was walking out, she told me to never go into her office, which I replied, I NEVER ASKED TO GO IN??? I'm not gonna lie, I definitely said "you are psychotic", laughed and left as she kept telling me to not come back. She kept saying it maybe like 6 more times before I left reached the door, and each time I literally said "I NEVER asked to go in there, dude."
Please don't PRETEND you wanna get better, if you NEVER wanna listen. LOLLL

I would NOT recommend this place if you're considering another downtown apartment complex.
It's centralized, and near things, so that's definitely worth it if you just are ok to roll with the punches.
Definitely consider if you're willing to work with people who CANNOT TAKE FEEDBACK?? (this was so wild to me, I had to tell them it was psychotic)

Advice to management--- do NOT ask for feedback if you don't want it. Truly that easy. Its really that easy, NS. Don't scream at me, even though I pay on time and your team gives my dog walker information about how your team thinks the lessees get confused??

People who wanna stay here long term, just keep your mouth shut, LOL. Sorry. Also, please be ok with FIRE ALARMS happening at ALL TIMES of night with very little explanation or more faceless blame from the leasing office!

2 stars because of location. I would give negative starts for the team.

Btw, they also just let homeless folks to stay in stairwells even though this allows them into all of the floors.

I've been living at The Ludlow for 1 year and just renewed my lease. The building is clean and very well maintained, management is responsive, and the staff are all friendly. There is an amazon hub that makes package pickup very fast and easy, as well as a secure package room. The terrace is on the third floor and has green space, always clean and never really crowded. The apartments themselves have floor to ceiling windows, big bathrooms, and I almost never hear my neighbors. Ludlow street and the east market area have become very nice, and there is always security around. I've never felt unsafe in the area.

I've been living here for about 1 year now and I've been very impressed with the way the building is managed. Front desk staff is very friendly, package pickup is organized, and the building is extremely clean. I go on the terrace often and it is very well maintained. The building is also very quiet, I almost never hear my neighbors. The only gripes I have are the lack of closet space and the loud heating/AC.

My time at Station R was nothing short of a major disappointment. In the span of just nine months, I encountered numerous issues that made my stay incredibly challenging and frustrating. I strongly urge potential residents to carefully consider their options before choosing this apartment complex.

Shortly after moving in, my apartment unexpectedly flooded, causing significant water damage that led to electrical issues. Despite bringing these problems to the attention of the management team, the response was disappointingly slow and insufficient. It seemed as though the well-being and comfort of the residents were not a priority.

The air conditioning system was yet another recurring problem during my time at Station R. The constant breakdowns left me enduring unbearable heat, especially during the scorching summer months. Despite repeated complaints, the management team's actions remained ineffective, leaving residents to suffer without any satisfactory resolution. It was disheartening to feel as though our concerns were not being taken seriously.

Adding insult to injury, my car was stolen from the supposedly secure parking area. The theft was an incredibly distressing experience, and I had hoped that the management team would offer support and assistance during such a trying time. Unfortunately, their response was disappointingly lacking. They provided no help in dealing with the financial and emotional repercussions that followed, leaving me to navigate the aftermath alone.

Finally, when I made the decision to leave the complex early due to these ongoing issues, I hoped for some understanding and assistance from the management team. However, they offered no financial support to ease the burden caused by the circumstances that forced me to move out ahead of schedule. Their lack of empathy and accountability left a sour taste in my mouth.

In conclusion, my experience at Station R was far from satisfactory. The recurring problems, negligent management response, and lack of support during difficult times were a constant source of frustration. I encourage prospective residents to thoroughly weigh their options and consider alternative housing choices that prioritize resident comfort, safety, and overall satisfaction.

Been here 2 months and have been extremely disappointed and underwhelmed by the quality of the building and management. 1) The walls are paper thin, so if you live anywhere near an aggressive dog (which management 100% allows) then you will hear it at all hours. I have a dog, I am sympathetic to owners, however frankly some dogs should not live in apartments. Management does not take the noise complaints seriously. 2) Maintenace takes a good deal of time to fix. We had a sewer odor from the washing machine that took a month to get fixed, and was only fixed after me following up. We discovered ants shortly after moving in, and Maintenace scheduled a pest control consult for several weeks later. Weeks. Insane. 3) Parking is overpriced, and people don't pay for it. I see people sitting by the entrance waiting for another resident to buzz in and then tailgate into the garage. I also would like free parking, management doesn't seem to care though. For the price of the Indigo, it is insane that there are so many issues that pop up. I am looking to move out as soon as possible, I would advise any prospective resident to look at other options in the towncenter.

Belongings stolen from patio. No camera for research of the crime. Management doesn't care. Many cameras around the office area!!

In 13 months 4 fire alarms!!! Water main turned off for pipe repair causing water pressure to drop setting off alarm. Management too ignorant to disable to alarm prior to these 4 repairs. Management could never be this inconvenienced!! Never was a fire here!!

Not renewing lease again!! :-(

Welcome to the Ashton, a place that:
- Has won an award for having one of the worst elevator problems anywhere in the city (2 elevators were broken down for almost 10 months! Forcing the entire community on 1 elevator with avg wait times of 5-15 minutes each way). They had recently fixed them, only to have another broken, so they’re down to 2, sorry! Don’t worry, there will be plenty of random parties in the lobby where they’ll spend thousands of your hard earned money on low quality catering and cheap wine!
- is home to some of the most uncaring front desk and office staff (Michelle you’re excluded you’re amazing). Avg wait time is anywhere from 3-10 business days for phone/email returns related to any and all problems (Elizabeth)
- the new spot for crime (there were several break-ins, an entire floor got ransacked and people lost all of their jewelry, wedding bands etc) there was no communication from management or solutions put in place
- a wastewater facility with flooding, knocking out several floors; the fact that some of these reviews below are somehow happy with the way everything was handled is very bizarre and is most likely a fake review
- Took Ashton over 14 months to evict a tenant who was throwing massive parties 3-4X a week upstairs until 5AM and shouting on the balcony, being an absolute menace to dozens of tenants causing a massive, massive problem. If there was an HOA or any sort of responsible party in charge this would have been resolved in days, not years.

We truly had no idea what we were getting ourselves into for the last 2.5 years but it turned out to be nothing short of an absolute nightmare.

Greystar could have one of the best properties in the planet with the location, and instead picked quite possibly one of the worst community management team on the planet to lead the charge.

This is a real review from a former resident who just moved out. I promise you this review will get a lot of thumbs up after posting because current residents are scared to post while living there in fear of retaliation from management.

Please do not savor the fake reviews below, and look elsewhere.

If you can afford to live here, you can afford to live elsewhere. You deserve better for yourself, your family, your wallet, and your sanity.

If you look at my other reviews, I enjoy staying at some of the top resorts in the world -- this place is very comparable to a 3 star hotel. If you can afford to live here, odds are you don't enjoy staying at places like that -- don't make your home one!

Also, upon move-out, we were hit with a $1500 bill for repairing holes from hanging pictures up, although I had repaired these myself. (Pictures for proof below) For reference also, we were also paying for the most expensive floorplan outside of the penthouses, so we weren't some 1bd new college kids complaining :)

Every resident here cannot wait to leave. Don’t join the list, lease elsewhere today!

I personally love this property. Coming to Minneapolis, housing is a lot more expensive than I'm used to. But, the Hub is definitely the most bang for your buck. The staff is super interactive and personable, the amenities and very nice and accessible, and the location in comparison to the UMN campus is unbeatable!

The smartest thing you can do after learning about the existence of Midtown Commons is to turn around and leave. Signing a lease here will be the worst decision you made after moving to Austin, unless you enjoy being scammed.

Lived here for >2.5 years, moved out this summer. The staff at this leasing center will lie to you just to get that lease signature. Midtown Commons and their current parent company Greystar are the likes of which you should steer clear of. I would highly suggest you try Crestview Commons across the street or Kensington Apts down Burnet, because this complex is managed by crooks and filled with crime.

If you're thinking "oh this can't be that bad", that's exactly how they get you to sign.

Here is just a taste of what you should expect from the management whilst living here:
* There is a story on their Facebook page about a poor girl who was assaulted BY MIDTOWN COMMONS STAFF, broke her lease, and was STILL HUNTED DOWN BY GREYSTAR FOR COLLECTIONS. This is heinous, heinous behavior however regrettably routine practice on behalf of Midtown employees.
* They sell you a bogus rental agreement and charge you upon moveout for make believe things. Nothing you sign is actually what they adhere to.
* The "Storage lockers" you pay extra for are actually residences and restrooms for the unhoused in the area, as the gates are never locked properly
* People unalived themselves in at least one of the units in the past year (seriously...I bet you can't guess which one! it was a truly awful experience I wish on NOBODY)
* The facilities are robbed and vandalized consistently (read as: YOUR MAIL IS NOT SAFE HERE so don't bother getting anything shipped if you do ignore this review). My mailbox was forcibly broken into and the apartment complex didn't even respond to our inquiries. This was well within Greystar management tenure.
* Mail room also regularly smells like either crack or meth and it wafts through the breezeways. I'm sure Greystar and Midtown Commons management has done everything in their power to secure this area?
* Your car is unsafe and you WILL get your windows busted, this happened on multiple occasions don't walk around barefoot. Don't bother trying to get video off the garage cameras because they "don't work." Management will not even acknowledge the experience.
* They claw back parking spots to sell back to you at a premium, presumably these spots are not as prone to getting broken into but you will be mistaken!
* Your lease will go up year after year while facilities only become grimier and more and more infested with crime.

Management seems more concerned with sending food trucks and setting up loud projector movies in the common areas than actual tenant wellbeing.

What more could you want to avoid?

This single star is only because it's close to CapMetro and that's nice.

Do yourself a favor and check out literally any other complex in the area!

It pains me to write this review because Milly in the front office has been super helpful, but unfortunately my experience with 7 West has been extremely negative.

It is true that there was a recent shooting at this property and a person was taken to the hospital. Additionally, the unit they attempted to give us was not in move in condition or representative of the unit they showed us. It was filthy, had roaches, had a hole in the wall, and even pieces of the wall that were broken. 4 out of the 5 smoke detectors didn’t work and the paint job inside the unit looked horrendous. My wife didn’t feel safe the night we went to inspect the unit because there were men drinking alcohol right outside our unit on a Wednesday night. This was our very first impression of our unit. Learning about the recent shooting was the last straw.

Now they are demanding we pay 2 months of rent due to early termination when the unit was never ready for us to move into and we never even moved into it due to all the hygiene and safety concerns. Keep in mind only 2 days have passed since we signed the lease and we never even moved in. We even told them they could keep our security deposit, but that isn’t enough for them.

Please stay away from this property, you will regret even considering them.

Be prepared for huge yearly rent increases until you cant take it anymore.

Really nice place. It's basically brand new (opened 1.5 years ago). Two pools, two nice clubhouses, gym, dog park, right on top of Whole Foods. You will pay for all that nice stuff though! Easy to get to campus via the metro- its a 4 minute walk to the station, 18 minute train ride, then 4 minutes to JKP.