Cardinal Group Management

TLDR — My experience at Vista Denver has been disappointing at best. Vista Denver does not care about its residents and takes advantage of the fact that a majority of tenants are students, who may not know about tenant laws, of which they violated multiple. They only care about money and not the heart and well-being of the residents. There have been 2-3 management companies in the one year I lived here, and they have all been disappointing and subpar. While the location and floor-to-ceiling windows are great, it is not worth it.

For those curious, my issues with Vista started the day I moved in. When I first moved in (June 2024), my roommate and I were not notified that someone was already living in my unit. This person left trash and rotting food all over the apartment, creating a smell that lingered throughout the summer. We never saw this roommate, who supposedly vacated before we moved in. Vista Denver also states they “walk units” before new roommate moves in to ensure “proper cleanliness,” which was not done here. The unit, including two of the locked bedrooms, was not professionally cleaned by any means. The laundry machines were also never in good working order. They frequently broke and never properly dried our clothes. My roommates and I all went to different floors to do laundry, as ours never got our clothes clean and dry. The inside of the laundry machines were also never cleaned.

In March 2025, I reported an issue with my ground outlet flooding every time it rained. While maintenance would promptly drain the outlet whenever reported, the problem itself was never fixed. Still, I have never been answered the issue, why my outlet continued flooding, if there was a safety concern, or if the root of the issue posed a safety threat.

Our air conditioning broke in June 2025. It was first reported on June 1, and nothing was done until June 14, when it reached 95º in our apartment. We received one portable unit, which we had to continuously refill with ice water, but it did not sufficiently cool the area. We later received more AC units from management. Multiple vendors came out and determined the AC unit would not be able to be fixed for at least three (3) months. As our lease ended before this 3-month period, we asked to terminate our leases early. The temperature in the apartment remained uninhabitable for us and my roommate's cat, who had visible behavioral changes due to the heat. Management and the ownership group refused to work with us. We were only taken seriously when we got our parents involved, and even now, we are still not taken seriously.

Long story short, do not live here. Management and ownership do not care about you and are looking to simply take advantage of students. Location is amazing, but there are many better places for DU students.

I've put up with the amenities constantly being broken, the pool and hot tub usually being closed, the homeless, the car break-ins, dog feces being everywhere, constant staff turnover, broken AC unit, shotty appliances, and more. Today I learned that the outgoing packages I was instructed to leave on the mailroom table were stolen, leaving me out a significant amount of money. The front-office girl will not let you review their security cameras, will not issue a refund, and will have quite the attitude while telling you this...all for $4,300 per month. Needless to say, we will not be renewing our lease.

Let me preface this by saying I have never in my life felt any need to leave a review online no matter how bad my experience was. I would give negative stars here if I could. So let's get into it.

I had a long checklist when I was looking for apartments, long enough that I passed on many places just from a quick look at the website/complex. Fast forward a bit and I found Elan East, which I thought was the perfect apartment for me. But little did I know I would move into a moldy studio and receive little to no help from management. I moved in at the end of June 2025 to immediately notice the apartment felt extremely humid. I brush it off initially as I was preoccupied with moving all of my stuff into my new place. A day or so later I put in a maintenance request because the balcony door is stuck shut and I thought that maybe the seal was busted and leaking outside air into the apartment. Maintenance comes and fixes the door and tells me it feels fine, their humidity readers show normal, and my favorite of his excuses, "its an old building sometimes things like this happen." For the next week or so I continued to complain about the humidity and received the same answers from management and maintenance, "nothing is wrong, lower your air conditioning more if it feels humid." None of their suggestions helped.

Keep in mind I have 3 humidity sensors of my own that have been in different places around that room since I first moved in, I have rarely seen them drop below 70%. And with all the rain we got at the end of June, 80-85% was more common.Now after about 2 weeks in the apartment I find mold. I bring it to their attention and they immediately seem to jump into action, talking to the contractors onsite (resealing all of the outer windows), calling third party contractors, and looking into vacant apartments if I have to move. They were able to determine the mold did come through my window which wasn't properly sealed and had been leaking. Sounds great right? Think they have it under control? Wrong. The next day they removed the mold and cover up the area where it was, tell me its good to go now and everything (humidity included) is under control, and that the contractors onsite will not get to the area my room is for another 2-4 weeks to seal it.

When I complained about this their solution is to cramp my already tiny studio with an industrial fan and industrial dehumidifier that drains into the sink. Not only do these machines take up much needed real estate in the apartment, but they were extremely loud, especially for a studio apartment and someone who works from home.

I asked them to remove this egregious attempt at a half ass solution and not surprisingly, the humidity in the room immediately went back over 70%. If you made it this far, feel free to check out the pictures attached I'm sure it will give you a laugh.

So if you think this place might be a good choice for you, all I have to say is I hope you don't have any issues, they'll just tell you you're wrong, slap some paint on it, and keep charging top dollar rent.

Oh not to mention they told code enforcement it would be fixed within the week not 2 hours after telling me still up to 4 weeks to seal the window.

Recently I let the folks at Bridgeyard know I would like to renew my lease when it expires later this year. The apartment suits me and has served me well for more than 13 years. My apartment is well above-ground and has a western exposure – it’s a lot like living in a tree house, with birds chattering as dawn breaks, and with awe-inspiring sunsets when the conditions are right.
I’ve renewed my lease repeatedly over the years because management has consistently delivered first-rate residential services. The hallways, fitness center, laundry, and other common areas are policed daily, by a housekeeping staff whose members clearly take pride in their work. Trash areas and recycling locations are cleared every day, and if a pet owner fails to clean up after an indoor accident the staff promptly addresses the problem. On the rare occasion that I need maintenance in the apartment (like when a light fixture needs to be replaced), the staff attends to the matter promptly and respectfully.
The building was built in 1955, the year I was born (so we’re both aging gracefully). What that means is the construction was not based on two by fours and wallboard – the walls, ceilings, and floors are cement-based, and are exceptionally noise-reducing. I have never heard my neighbors’ music or talk; I have never had to deal with roaches; I have never heard dogs barking after hours. While individual units do not have heating thermostatic controls, my place has been super cozy during the winter – the floors offer radiant heat, which is amazing during even the coldest parts of the winter.
Three noteworthy events relating to the building: management has ended its relationship with a residential operator that is active in the DMV that is currently being sued for practices that could artificially increase rental rates. Ending that relationship was without question a benefit to the tenants living at the Bridgeyard, even though those benefits might not have been clear to most of the tenants. I’m living on a fixed retirement income now, and the threat of uncontrolled rent increases was a real concern, a concern that has now abated.
Second, the laundry service provider has truly stepped up its game, with a new smartphone-based platform that reliably makes it easy to pay for washing and drying. We’ve had a smartphone-based approach for a few years, but the early phases were not working well. Management has taken a proactive approach and has made this a priority, leading to a successful improvement in its laundry facilities.
The other priority concerns the three elevators that serve each of the two buildings. We understand that these elevators, Westinghouse models that probably are the original 1955 models, are scheduled to be replaced in the coming year. That suggests that management is taking its responsibilities seriously with respect to elevator upkeep.
Equally important, to me at least, are the respectful and helpful responses I’ve gotten whenever I had to seek help from the residential managers. We had our share of snow this year, and without exception the maintenance staff cleared the parking lot and sidewalks within hours of the snowfall. That, and improvements to the picnic area and pool suggest a management approach that instills confidence, and makes it likely that I will continue to seek to renew my lease for the foreseeable future.

I could honestly type up an entire novel on the issues here, but to sum up the most recent extremity, if you want to live in an apartment at the beach, in the middle of the summer, with no working air conditioning for months, and pay $2,400+ a month for it, then this is the place for you.

We have had MULTIPLE issues with AC not working over the past 3 or 4 months, all with temporary solutions resulting in it going out again within a week or 2 later. Then, it finally just gave out well over a month ago. We have 2 portable units in the 2 bedrooms that are running the electric WAY up and despite MULTIPLE attempts to contact and call maintenance and management about updates on the issue, have heard literally nothing back. AC contractors came out today, and unfortunately, we're left stuck with another 2 1/2 weeks of no working AC and living in an apartment that's left at 90+ degrees and only 2 cool rooms with the portables.

We also had to go months without a working microwave because it tripped the breaker in the kitchen and laundry room every time you tried to start it, can't even use the valet trash you're paying a mandatory fee for every month on top of the astronomical increase in rent costs because the property is infested with raccoons. If you need ANY help with maintenance for whatever reason, good luck. It's like pulling teeth to hear back from anyone here or get anything done.

There's also been extreme water damage in the apartment right beside me, to the point where they've had to completely rip up the ENTIRE FLOORS to where you can see directly under the entire building, and basically shred all interiors of the apartment apart for what now feels like weeks. Which, has unfortunately for someone who works from home, has resulted in nonstop loud drilling, hammering, and construction sounds all day long JUST on the other side of my entire main apartment wall, making it impossible to think clearly or hear hardly anything. Wondering how far this insane amount of water damage has actually spread?

I moved here 4 1/2 years ago, used to absolutely love it, but now it's all just gone to h*ll. Despite the fact that they've raised my rent almost $700 A MONTH from what it was when I first moved in here. Please, for the love of God, do NOT move in here, you will immediately regret it.

Great central location, newly renovated amenities, and responsive leasing team. I love my apartment, it is spacious and close to everything I need.

You’ll be paying luxury rates for subpar everything: elevators that break down constantly, a garage that feels more like a crime scene than a secured facility, and management that operates with a toxic blend of indifference and corporate greed. Safety is a real issue here—there have been multiple car break-ins, package thefts, and even a physical assault in the garage—and management’s response has been silence or excuses.
Greystar’s approach is simple: bleed tenants dry. They’ve used recent tragedies to justify jacking up rent by the maximum allowed, while offering no improvements or accountability in return. It’s all about extracting more money from residents while cutting corners wherever possible.
Don’t be fooled by the location or the marketing. This building is not worth the cost—or the stress.

I’ve been living here since August 2024, and unfortunately, I’ve experienced three major leaks in my unit. The most recent one, on May 5th, was by far the worst—water was actively leaking from the ceiling in the same spot as before, to the point where it felt like it was raining inside my bathroom. I had to place two buckets to catch the water, and the wall was soaked and crinkled again. The hallway outside my unit was leaking too.
What was most upsetting wasn’t just the recurring damage, but the lack of urgency in addressing it. I called maintenance multiple times and couldn’t reach anyone. When I finally did, I was told help was coming, but no one showed up. I felt completely alone in dealing with what felt like an emergency situation, and I didn’t feel safe in my own home.
Previous leaks were never fully repaired—walls left damaged, ceiling panels left open—and I’ve had to live with the aftermath. This has been an incredibly stressful and exhausting experience, and I sincerely hope future improvements are made to better protect residents and respond to urgent issues quickly.

I lived at Cascade for nearly 30 months. I LOVED everything about it until my neighbors moved in across from me nearly a year ago. From the very beginning, I informed the office that I felt unsafe (many men coming and going all day and night - their door never locked) and the smell from their apartment was of funk, feet and rotten food. When I was able to get a look in, found pots on the floor with food in them dishes on the floor, etc and a ton of shoes.
I told the office that I was starting to get worried that they were unhygenic. nothing happened. I then started noticing little bugs walking into my house and coming in the front door area. As time went on, I noticed varying sizes of what I then figured were roaches.
I informed the office and their response was to come and put glue traps down at my place. I told them that they needed to treat the unit that was the CAUSE of the infestation. It fell on deaf ears. NOTHING was done for nearly 8 months.
Fast forward to January - keep in mind, I told the office numerous times that the roaches werent going away. They did nothing about it except offer to "treat" my unit with glue traps.
Finally, I decided that I was not going to renew my lease. Fast forward a week and as I was coming home, there were COUNTLESS roaches in the hallway, on the floor, on the walls, on the doors leading to the offending unit. Lo and Behold - they finally moved out and the office went in and BUG BOMBED the unit across from me and the mad exodus of roaches began. Keep in mind, management made ZERO effort to let me know that they were treating the unit. They didnt offer to treat the influx headed my way. They had to get the exterminators out in 4 days (that is what they consider URGENT) to treat the hallways too!!
I told the office that I had to go. I couldnt wait anylonger because I was now killing in excess of 20 roaches a day! Because they did NOTHING for nearly a year. Mgmt said they couldnt just treat a unit on my say-so. I told them to go and do an inspection or something. THEY DID NOTHING!
Now, they tell me I cannot leave without penalty and I have to give them time to fix the problem. SERIOUSLY? I recorded my conversation with the building manager - and she was just giving excuses and telling me BS.
They offered me another unit in the building. No way! Even IF that unit is free of bugs, the lack of care, concern, etc inspires ZERO confidence.
I planned on living at Cascade for many years - I hate moving. They FORCED me to move - and move quickly. I had to get my OWN exterminator to treat my stuff so that I didnt take any of the roaches/ babies with me.
STAY FAR AWAY! Management is awful - she is full of hot air and excuses. And when I asked for HER boss (since that person is the one that made the decision) - she gave me a bot AI weblink to send in my concern. And I AM taking them to court if they dont allow me to leave without penalty.
Dont get me wrong - the units are AWESOME - but the roaches are there and they aint paying rent. RUN! DONT WALK - do NOT rent here.
Maintenance - lazy. The one bright spot is the leasing agent. Friendly, kind.

It's close to LBJ, food, HEB, and bus stops. I commute and park near University and walk to campus. I recommend as a first-year!

The building is nice, but don't go there if you:
1. Don't want to pay extra convenience fees on your rent if the staff makes a mistake and you need to use your card;
2. Have personal property that you don't want stolen (I had 2 bikes stolen inside the garage locked and within gates, and staff didn't even send an email to the community or rushed to help me);
3. Like to have a common space and to be well informed about potential constructions before locking your lease (if I knew I would not have a common space for 2 months I would have gone somewhere else);
4. Appreciate silence and complain about a neighbor jumping rope everyday in his balcony including at 4AM with no action being taken;
5. Want to have a good general experience in Durham.

If you need a two bed, two bath at a reasonable price this is the best option. You won't find anything this nice at this price closer to campus. It's about a 30 minute drive to campus or an hour commute on public transit. It's a great place for families with kids. They have plenty of amenities and walking paths. Floorplans are modern and open. Management is well-responsive. If you're ok with an average commute and want a good price this is your place.

My advice: don't live here. I had NO AC the entire year I lived at Vista, and management did absolutely nothing about it - no efforts to fix it, no apology, and no credit for rent. We were promised head and AC included in the apartment amenities, didn't have AC the entire year, and we were still paying the same amount in rent. The laundry rooms are gross and laundry machines are constantly broken. The elevators are also constantly broken. Further, the water is always being shut off with usually only minutes notice for "renovations." These renovations only apply to certain apartments. I was unlucky enough to be placed in an unrenovated unit, but still paid the same INSANE price for a glorified dorm room. The staff are rude and unhelpful, management constantly hounds you to resign, and IMPORTANTLY, they give out gift cards and other prizes for leaving a 5-star review. So... I doubt that a lot of the positive reviews are genuine. Constant parties were happening on the deck which were loud and disruptive, not great for "student housing" where students would presumably need a quiet (or just not insanely loud) space to do homework. Parking is extra and WAY overpriced. University House Denver has wayyyyyyy better prices for both apartments and parking, and is essentially in the same area (across the street). It's not perfect, but at least it's what you pay for. The only nice thing about Vista is the windows, and even then it's not worth it. The window latches are always broken and hard to open and close, and the price hikes for a "view" even if you're facing the alleyway are ridiculous. To top it all off, the responses both to Yelp reviews and also to the Google reviews are so insanely unhelpful and "promise to do better" when they did nothing but scratch their heads when we didn't have AC for a year, everything was always broken, and disturbances were constant. They could do so much better but they are money hungry and incompetent, and outsource their jobs to students who are just doing their best with a sub-par job . Don't live here. Literally anywhere else would be better. At least get a better price.

Love the amenities and apartment itself. Management is not great and the package room is a mess always and it is hard to find packages. It's also relatively close to the metro (15 min walk to Courthouse stop).

This is a new build so the unit is in great shape. The location is perfect as we are 2 min from a Giant super market and the Schuylkill River trail. It is also tucked away so it is not on a busy street and is very quiet. Pool and amenities are great. Management responds very fast to maintenance requests. There is a bus stop less than 10 min away that takes you to CHOP. It is also very walkable to Center City and lots of city action.