Cardinal Group Management

I could honestly type up an entire novel on the issues here, but to sum up the most recent extremity, if you want to live in an apartment at the beach, in the middle of the summer, with no working air conditioning for months, and pay $2,400+ a month for it, then this is the place for you.

We have had MULTIPLE issues with AC not working over the past 3 or 4 months, all with temporary solutions resulting in it going out again within a week or 2 later. Then, it finally just gave out well over a month ago. We have 2 portable units in the 2 bedrooms that are running the electric WAY up and despite MULTIPLE attempts to contact and call maintenance and management about updates on the issue, have heard literally nothing back. AC contractors came out today, and unfortunately, we're left stuck with another 2 1/2 weeks of no working AC and living in an apartment that's left at 90+ degrees and only 2 cool rooms with the portables.

We also had to go months without a working microwave because it tripped the breaker in the kitchen and laundry room every time you tried to start it, can't even use the valet trash you're paying a mandatory fee for every month on top of the astronomical increase in rent costs because the property is infested with raccoons. If you need ANY help with maintenance for whatever reason, good luck. It's like pulling teeth to hear back from anyone here or get anything done.

There's also been extreme water damage in the apartment right beside me, to the point where they've had to completely rip up the ENTIRE FLOORS to where you can see directly under the entire building, and basically shred all interiors of the apartment apart for what now feels like weeks. Which, has unfortunately for someone who works from home, has resulted in nonstop loud drilling, hammering, and construction sounds all day long JUST on the other side of my entire main apartment wall, making it impossible to think clearly or hear hardly anything. Wondering how far this insane amount of water damage has actually spread?

I moved here 4 1/2 years ago, used to absolutely love it, but now it's all just gone to h*ll. Despite the fact that they've raised my rent almost $700 A MONTH from what it was when I first moved in here. Please, for the love of God, do NOT move in here, you will immediately regret it.

Great central location, newly renovated amenities, and responsive leasing team. I love my apartment, it is spacious and close to everything I need.

You’ll be paying luxury rates for subpar everything: elevators that break down constantly, a garage that feels more like a crime scene than a secured facility, and management that operates with a toxic blend of indifference and corporate greed. Safety is a real issue here—there have been multiple car break-ins, package thefts, and even a physical assault in the garage—and management’s response has been silence or excuses.
Greystar’s approach is simple: bleed tenants dry. They’ve used recent tragedies to justify jacking up rent by the maximum allowed, while offering no improvements or accountability in return. It’s all about extracting more money from residents while cutting corners wherever possible.
Don’t be fooled by the location or the marketing. This building is not worth the cost—or the stress.

I’ve been living here since August 2024, and unfortunately, I’ve experienced three major leaks in my unit. The most recent one, on May 5th, was by far the worst—water was actively leaking from the ceiling in the same spot as before, to the point where it felt like it was raining inside my bathroom. I had to place two buckets to catch the water, and the wall was soaked and crinkled again. The hallway outside my unit was leaking too.
What was most upsetting wasn’t just the recurring damage, but the lack of urgency in addressing it. I called maintenance multiple times and couldn’t reach anyone. When I finally did, I was told help was coming, but no one showed up. I felt completely alone in dealing with what felt like an emergency situation, and I didn’t feel safe in my own home.
Previous leaks were never fully repaired—walls left damaged, ceiling panels left open—and I’ve had to live with the aftermath. This has been an incredibly stressful and exhausting experience, and I sincerely hope future improvements are made to better protect residents and respond to urgent issues quickly.

I lived at Cascade for nearly 30 months. I LOVED everything about it until my neighbors moved in across from me nearly a year ago. From the very beginning, I informed the office that I felt unsafe (many men coming and going all day and night - their door never locked) and the smell from their apartment was of funk, feet and rotten food. When I was able to get a look in, found pots on the floor with food in them dishes on the floor, etc and a ton of shoes.
I told the office that I was starting to get worried that they were unhygenic. nothing happened. I then started noticing little bugs walking into my house and coming in the front door area. As time went on, I noticed varying sizes of what I then figured were roaches.
I informed the office and their response was to come and put glue traps down at my place. I told them that they needed to treat the unit that was the CAUSE of the infestation. It fell on deaf ears. NOTHING was done for nearly 8 months.
Fast forward to January - keep in mind, I told the office numerous times that the roaches werent going away. They did nothing about it except offer to "treat" my unit with glue traps.
Finally, I decided that I was not going to renew my lease. Fast forward a week and as I was coming home, there were COUNTLESS roaches in the hallway, on the floor, on the walls, on the doors leading to the offending unit. Lo and Behold - they finally moved out and the office went in and BUG BOMBED the unit across from me and the mad exodus of roaches began. Keep in mind, management made ZERO effort to let me know that they were treating the unit. They didnt offer to treat the influx headed my way. They had to get the exterminators out in 4 days (that is what they consider URGENT) to treat the hallways too!!
I told the office that I had to go. I couldnt wait anylonger because I was now killing in excess of 20 roaches a day! Because they did NOTHING for nearly a year. Mgmt said they couldnt just treat a unit on my say-so. I told them to go and do an inspection or something. THEY DID NOTHING!
Now, they tell me I cannot leave without penalty and I have to give them time to fix the problem. SERIOUSLY? I recorded my conversation with the building manager - and she was just giving excuses and telling me BS.
They offered me another unit in the building. No way! Even IF that unit is free of bugs, the lack of care, concern, etc inspires ZERO confidence.
I planned on living at Cascade for many years - I hate moving. They FORCED me to move - and move quickly. I had to get my OWN exterminator to treat my stuff so that I didnt take any of the roaches/ babies with me.
STAY FAR AWAY! Management is awful - she is full of hot air and excuses. And when I asked for HER boss (since that person is the one that made the decision) - she gave me a bot AI weblink to send in my concern. And I AM taking them to court if they dont allow me to leave without penalty.
Dont get me wrong - the units are AWESOME - but the roaches are there and they aint paying rent. RUN! DONT WALK - do NOT rent here.
Maintenance - lazy. The one bright spot is the leasing agent. Friendly, kind.

It's close to LBJ, food, HEB, and bus stops. I commute and park near University and walk to campus. I recommend as a first-year!

The building is nice, but don't go there if you:
1. Don't want to pay extra convenience fees on your rent if the staff makes a mistake and you need to use your card;
2. Have personal property that you don't want stolen (I had 2 bikes stolen inside the garage locked and within gates, and staff didn't even send an email to the community or rushed to help me);
3. Like to have a common space and to be well informed about potential constructions before locking your lease (if I knew I would not have a common space for 2 months I would have gone somewhere else);
4. Appreciate silence and complain about a neighbor jumping rope everyday in his balcony including at 4AM with no action being taken;
5. Want to have a good general experience in Durham.

If you need a two bed, two bath at a reasonable price this is the best option. You won't find anything this nice at this price closer to campus. It's about a 30 minute drive to campus or an hour commute on public transit. It's a great place for families with kids. They have plenty of amenities and walking paths. Floorplans are modern and open. Management is well-responsive. If you're ok with an average commute and want a good price this is your place.

My advice: don't live here. I had NO AC the entire year I lived at Vista, and management did absolutely nothing about it - no efforts to fix it, no apology, and no credit for rent. We were promised head and AC included in the apartment amenities, didn't have AC the entire year, and we were still paying the same amount in rent. The laundry rooms are gross and laundry machines are constantly broken. The elevators are also constantly broken. Further, the water is always being shut off with usually only minutes notice for "renovations." These renovations only apply to certain apartments. I was unlucky enough to be placed in an unrenovated unit, but still paid the same INSANE price for a glorified dorm room. The staff are rude and unhelpful, management constantly hounds you to resign, and IMPORTANTLY, they give out gift cards and other prizes for leaving a 5-star review. So... I doubt that a lot of the positive reviews are genuine. Constant parties were happening on the deck which were loud and disruptive, not great for "student housing" where students would presumably need a quiet (or just not insanely loud) space to do homework. Parking is extra and WAY overpriced. University House Denver has wayyyyyyy better prices for both apartments and parking, and is essentially in the same area (across the street). It's not perfect, but at least it's what you pay for. The only nice thing about Vista is the windows, and even then it's not worth it. The window latches are always broken and hard to open and close, and the price hikes for a "view" even if you're facing the alleyway are ridiculous. To top it all off, the responses both to Yelp reviews and also to the Google reviews are so insanely unhelpful and "promise to do better" when they did nothing but scratch their heads when we didn't have AC for a year, everything was always broken, and disturbances were constant. They could do so much better but they are money hungry and incompetent, and outsource their jobs to students who are just doing their best with a sub-par job . Don't live here. Literally anywhere else would be better. At least get a better price.

Love the amenities and apartment itself. Management is not great and the package room is a mess always and it is hard to find packages. It's also relatively close to the metro (15 min walk to Courthouse stop).

This is a new build so the unit is in great shape. The location is perfect as we are 2 min from a Giant super market and the Schuylkill River trail. It is also tucked away so it is not on a busy street and is very quiet. Pool and amenities are great. Management responds very fast to maintenance requests. There is a bus stop less than 10 min away that takes you to CHOP. It is also very walkable to Center City and lots of city action.

Great apartment. Quiet and great views of the Capitol. It is far from campus. 10 min walk to Cap South Station, 12 min ride, and 8 min walk to campus from Farragut West Station. Modern and clean amenities.

I've loved living in AQ Rittenhouse. I live in a one bedroom with a den and two bathrooms for the cost of many 1B/1ba in the same area. Building management is very responsive. There's always someone managing the front desk, so it feels very secure. There's an abundance of restaurants and bars in the area, and it's close to bus routes I can take directly to work.

Lots of commodities but price is crazy

My experience here so far has been great. Wouldn’t be able to afford it with my salary alone, but I love how much space I have, the proximity to the hospital, and the parking garage on site.